Training

Effective communication is key to the success of any organization, especially in demanding situations such as conflicts, scaling a company, structural changes, mergers, or transformations. In my training sessions, participants learn how to hold a dialogue during demanding moments, building understanding and collaboration without escalating tension. They gain skills that let them handle communication challenges and resolve conflicts internally, without needing to bring in outsiders on sensitive matters.

See the training options

Understanding and Resolving Conflict

in person

Difficult situations usually trigger frustration. Yet conflict can be an expression of an opportunity for growth and change. Participants will learn different ways of handling conflict situations and how to find the real causes of a conflict, based on the Nonviolent Communication model.

Scope: attitudes towards conflict, the fundamentals of Nonviolent Communication, reframing messages, conflict escalation, the neurobiology of conflict, levels of listening, case studies

Duration: 8h

Assertiveness in Practice

in person

Want to better express your opinion, set boundaries, and respond to difficult situations with more confidence? A practical compendium of assertiveness that will help you strengthen your professional and personal relationships.

Scope: the definition and key traits of assertiveness; common difficulties and "traps"; practical exercises: assertive refusal, responding to criticism, setting boundaries

Duration: 8h

Conflict from a Different Perspective

online

During this training, participants will learn different ways to approach conflicts and resolve them simply.

Scope: attitude vs. behaviour, strategies vs. needs, NVC in a nutshell, exercises based on situations brought by participants

Duration: 2.5–3h

Awaken Your Curiosity About Conflict

online

A continuation of "Conflict from a Different Perspective." Building the skill of navigating discussion within conflict, sparking curiosity instead of fear, and learning to express both sides' perspectives and needs.

Scope: different conflict-resolution styles, role-play — behind the scenes of a good dispute, levels of conflict escalation

Duration: 2.5–3h

Compendium of Effective Communication

in person

Gain the skills of active listening, not judging others, and speaking in a way that makes people want to listen to you and take your opinion into account.

Scope: non-verbal communication, active listening, the art of asking questions, giving and receiving feedback

Duration: 6h

Contact

Małgorzata Kowalczewska

Write to me if you'd like to talk about working together, a training for your team, or individual support.